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Shipping & Returns

Domestic Shipping

    • Free shipping on all U.S. orders over $75.
    • Most orders will be processed within 2-3 business days of ordering. 
    • Expedited orders (Fedex 2-Day, Overnight, or Saturday Delivery) placed before 12PM PST on a business day will ship out the same day; otherwise it will ship out the next business day.
    • Please note that we do not process orders on Saturdays, Sundays and US holidays.

        International Shipping

          • We do not offer international shipping at this time, but may have an international stockist near you. Please visit our Stockists page for more information.

        Holiday Season

          • Please keep in mind that all shipping services are delayed during busy season. Give yourself extra time to have your order delivered! We are not able to guarantee delivery.

        Shipping Options

        *Please note: Business Days = Mon-Fri and do not include weekends or holidays.

          • FREE SHIPPING, U.S. Orders Over $75 (5-15 Business Days)
          • FedEx SmartPost (5-15 Business Days)
          • FedEx Ground (2-7 Business Days)
          • FedEx 2-Day (2 Business Days When You Order Before 12PM PST.)
          • FedEx Standard Overnight (1 Business Day When You Order Before 12PM PST.) 
          • FedEx Priority Overnight (1 Business Day When You Order Before 12PM PST. Received By 10:30AM.) 
          • FedEx Saturday Delivery (Next Day When You Order Friday Before 12PM PST. Received by 5PM.)

        Refused Delivery

          • If you refuse or are unable to accept a delivery, you will remain responsible for all original shipping charges, duties, customs, and taxes incurred on the package. All carriers will charge a fee to return the package to the sender. You will be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success.

        Return Policy

          • Our hope is that you are completely satisfied with your Harlow & Grey purchase. Should any item fail to meet your expectations, simply return it within 30 days of purchase in a new and unused condition and we will gladly exchange it or refund your merchandise price. Returns received past 30 days of purchase will not be refunded. 
          • Original shipping and processing charges are not refundable
          • If you want to return an item, please follow the steps below:
            1. Please fill out a Return Request Form within 10 days of receipt.
            2. Return shipping costs may be the responsibility of the buyer. We handle returns on a case-by-case basis.
            3. Items must be returned in unused condition in their original packaging.
            4. Make sure to ship the contents in a sturdy box (not a paper envelope or padded mailer), as damaged returns cannot be accepted.
            5. Please include a copy of your order receipt with order number.
            6. Choose a mail carrier, pay for postage (unless you qualify for a pre-paid label from us), and send it to the address below. Delivery date must be within 30 days of purchase. We recommend using a shipping service that offers tracking numbers:
        Harlow & Grey
        Attn: Returns Department
        2029 E. Monte Vista Avenue
        Vacaville, CA 95688
          • We'll credit your account in the original form of payment within 7 business days after the returned merchandise is received at our warehouse.  It may take up to two billing cycles for the credit to appear on your monthly credit card or bank statement depending on the issuing bank and/or billing cycle. 
          • Please contact us at orders@harlowandgrey.com if you have any additional questions.

          Damaged/Missing/Incorrect Item

            • Please report any damage, missing, or incorrect item(s) upon receiving your delivery to orders@harlowandgrey.com. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.

          Customer Service

            • For any other inquiries, please do not hesitate to contact us at hello@harlowandgrey.com Mon-Fri between 8am-5pm PST.