Shipping & Returns
- Free shipping on all U.S. orders over $75.
- Orders will be processed within 2 business days of ordering.
- Expedited orders (2-Day, 3-Day, Overnight, or Saturday Delivery) placed before 12PM PST on a business day will ship out the same day; otherwise it will ship out the next business day.
- Please note that we do not process orders on Saturdays, Sundays and US holidays.
- We are not responsible for the delays or missing packages caused by the shipper. If you are experiencing one of these problems, please contact the shipper with your tracking info for more details.
- We do not offer international shipping at this time for retail customers, but may have an international stockist near you. Please visit our Find a Retailer page for more information.
*Please note: Business Days = Mon-Fri and do not include weekends or holidays. We ship from California. East Coast customers, please allow the maximum number of days to receive your package.
- FREE STANDARD SHIPPING, U.S. Orders Over $75 (2-9 Days)
- Ground (2-7 Business Days)
- 3-Day (3 Business Days When You Order Before 12PM PST.) - available to select regions only
- 2-Day (2 Business Days When You Order Before 12PM PST.)
- Overnight (1 Business Day When You Order Before 12PM PST.)
Pre-order or Backordered Items
- Items that aren't available to ship when an order is placed are on pre-order or backorder and will ship at a later date. When placing your order, we will provide you with the approximate date we hope to ship out your pre-order or backordered item.
- NOTE: Backorder ship dates are approximate, and we'll email you if the date changes.
- As soon as the item is back in stock, we will ship your pre-order/backordered item(s) via Fedex Smartpost Delivery which can take 5-15 Business Days (weekends not included).
- You will be notified via a shipment confirmation email (and a tracking number) once your pre-order/backordered items have shipped.
Because we ship in-stock items right away, backordered items will arrive in separate shipments.
- If you have any additional questions, please see our FAQ's or contact us at email@example.com.
- If you refuse or are unable to accept a delivery, you will remain responsible for all original shipping charges, duties, customs, and taxes incurred on the package. All carriers will charge a fee to return the package to the sender. You will be liable for the return shipping fees if you refuse delivery, or if an attempt has been made multiple times by the carrier with no success.
- Our hope is that you are completely satisfied with your Harlow & Grey purchase. Should any item fail to meet your expectations, simply return it within 30 days of purchase in a new and unused condition and we will gladly exchange it or refund your merchandise price. Returns received past 30 days of purchase will not be refunded.
- Original shipping and processing charges are not refundable.
- If you want to return an item, please follow the steps below:
- Please fill out a Return Request Form within 10 days of receipt.
- Return shipping costs may be the responsibility of the buyer. We handle returns on a case-by-case basis.
- Items must be returned in unused condition in their original packaging.
- Make sure to ship the contents in a sturdy box (not a paper envelope or padded mailer), as damaged returns cannot be accepted.
- Please include a copy of your order receipt with order number.
- Choose a mail carrier, pay for postage (unless you qualify for a pre-paid label from us), and send it to the address below. Postmarked date must be within 30 days of purchase. We recommend using a shipping service that offers tracking numbers:
2029 E. Monte Vista Avenue
- We'll credit your account in the original form of payment within 7 business days after the returned merchandise is received at our warehouse. It may take up to two billing cycles for the credit to appear on your monthly credit card or bank statement depending on the issuing bank and/or billing cycle.
- Please contact us at firstname.lastname@example.org if you have any additional questions.
- Please report any damage, missing, or incorrect item(s) upon receiving your delivery to email@example.com. Please keep all the contents of the package in place and take photos of the damaged parcel in order to file a claim.
- For any other inquiries, please do not hesitate to contact us at firstname.lastname@example.org Mon-Fri between 9am-5pm PST.