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FAQ

Where are you located?

Harlow & Grey is based in San Francisco, California. Our party goods are sold on our site and throughout our favorite online and in-store boutiques. 

How did you come up with the name Harlow & Grey?

When Jeanne and Gloria started hashing out plans for their new joint venture, they jokingly said that it was like having another baby. All the work. All the love. Gloria asked Jeanne what she would name her baby if she were to have another. Jeanne, whose daughters’ names are Hayden and Hadley, obviously is a fan of names that begin with the letter “H”. She said “Harlow”. Gloria, who often dresses her family of five in neutrals and whose favorite color is Pantone Warm Grey 8, said that she would name her next baby “Grey”. And there it was. And there it stuck. This labor of love they call “Harlow & Grey”.

Do you offer discount for large orders?

We would love to discuss! Please send us an email to inquire: hello@harlowandgrey.com.

If you’re inquiring about carrying our products in your store or online shop, please visit our wholesale page or email us at wholesale@harlowandgrey.com.

Do you ship internationally?

We do not offer international shipping at this time, but may have an international stockist near you. Please visit our Stockists page for more information.

    When will I get my order?

    We process our orders within 2 business days. We use FedEx for U.S. orders. Standard U.S. shipping takes 2-7 business days after the order is processed.

    Can I rush my order?

    Yes, we offer expedited shipping at checkout for U.S. orders. Rush orders are processed on the same business day if your order is submitted before NOON PST. Orders submitted after NOON PST will be processed the following business day. You can choose between 2-day delivery, standard overnight, or priority overnight as expedited shipping options.

    How much is shipping?

    Please visit our Shipping and Returns page for more information.

    I just placed an order! Can I change, cancel, or add to my order?

    We try to process our orders as soon as we receive them. Therefore, changes and cancellations are not always possible. Please send us an email at orders@harlowandgrey.com and we will try our best to accommodate your request.

    We love the styled photos. How do we achieve the same look for our party?

    All the items in each of our collections work together to liven up any space. To make things even more interesting, try pulling in sweets and greenery that coordinate with the decor! (Don't go for matchy matchy!) For our Goddess Collection, Pretty Please Bakeshop used our Blush Whirlwind Table Cover and Splash Cocktail Napkins as inspiration for the amazing cake you see in the photos. Layers of blush and grey hues. Splashes of metallic gold. For our Modern Camp Collection, Sugar Mamas created the adorable hand-doodled star cookies. Cherries Flowers used a neutral palette of white blooms and green foliage to enhance our tablescapes. You can never go wrong with eucalyptus!! They go with everything! For more styling tips, visit our Style Guide!

    We would love to use Harlow & Grey for an event or photoshoot. Do you offer discount or samples?

    We would love to be part of your project! Send us an email with more details at hello@harlowandgrey.com and we will see how we can support you!

    Do you offer brand partnerships and sponsorship opportunities?

    Yes! We’re open to all sorts of ideas and collaborations. If you think we’re the right fit, please don’t hesitate to email us at hello@harlowandgrey.com.

    Where are your products made? Are they environmentally-friendly?

    Our products are designed in San Francisco, California and manufactured in Ningbo, China. We love our earth and care about the future of our children. Therefore, we strive to provide eco-friendly and compostable products whenever possible. Most of our products are recyclable, and all of our napkins are printed with soy-based inks. If you have any questions or concerns, please don’t hesitate to email us at hello@harlowandgrey.com.