FAQ

Where are you located?

Harlow & Grey is based in San Francisco, California. Our party goods are sold on our site and throughout our favorite online and in-store retailers. 

How did you come up with the name Harlow & Grey?

When Jeanne and Gloria started hashing out plans for their new joint venture, they jokingly said that it was like having another baby. All the work. All the love. Gloria asked Jeanne what she would name her baby if she were to have another. Jeanne, whose daughters’ names are Hayden and Hadley, obviously is a fan of names that begin with the letter “H”. She said “Harlow”. Gloria, who often dresses her family of five in neutrals and whose favorite color is Pantone Warm Grey 8, said that she would name her next baby “Grey”. And there it was. And there it stuck. This labor of love they call “Harlow & Grey”.

Does Harlow & Grey design their own products? Are your designs exclusive or can I find them elsewhere?

Yes, all of our products are exclusively designed in-house by our co-founder and creative director, Gloria, and are the exclusive intellectual property of Harlow & Grey. Authentic Harlow & Grey products, which have gone through lab testing for food safety and food contact, are sold only by our authorized retailers or distributors, who have sourced the products directly from us.

If you have purchased an item that is similar in likeness to Harlow & Grey's designs, but do not bear our logo nor is sold by an authorized retailers or distributors of ours, it may possibly be a counterfeit replica of our designs. We urge our customers to be wary of counterfeit products as they may not comply with food-safety standards. Email us at hello@harlowandgrey.com if you have further questions or concerns.

Do you offer discounts for large orders?

We would love to discuss! Please send us an email to inquire: hello@harlowandgrey.com.

If you’re inquiring about carrying our products in your store or online shop, please visit our wholesale page or email us at wholesale@harlowandgrey.com.

Where can I find a retail store that carries your products?

Please visit our Stockists page for a retailer near you.

Do you ship internationally?

We do not offer international shipping at this time, but may have an international stockist near you. Please visit our Stockists page for more information.

When will I get my order?

We process our orders within 2 business days. Please see our  Shipping and Returns page for more information.

Can I rush my order?

Yes, we offer expedited shipping at checkout for U.S. orders. Rush orders are processed on the same business day if your order is submitted before NOON PST. Orders submitted after NOON PST will be processed the following business day. You can choose between 2-day delivery, standard overnight, or priority overnight as expedited shipping options.

How much is shipping?

Please visit our Shipping and Returns page for more information.

What does it mean when my item is on pre-order?

We allow pre-orders for brand new items that are not yet in stock but will be in stock within 30 days. Ordering a pre-order item is a worry-free way to ensure you will be first in line for the new inventory and the item you ordered will be sent out to you as soon as we receive it!

When will my pre-order item ship?

Because we ship in-stock items right away, pre-order or backordered items will arrive in separate shipments. Items that aren't available to ship when an order is placed will ship at a later date. When placing your order, the item's product page will provide you with the approximate date we hope to ship out your pre-order or backordered item. As soon as the item is back in stock, we will ship your pre-order/backordered item(s) via Fedex Smartpost Delivery which can take 5-15 Business Days (weekends not included). You will be notified via a shipment confirmation email (and a tracking number) once your pre-order/backordered items have shipped. 

NOTE: Backorder ship dates are approximate, and we'll email you if the date changes. For more information, see our Shipping and Returns Policy.

Can I change or cancel my pre-order or backordered items?

If your item has not been processed, we are able to make most changes to your backordered item. Just email us at orders@harlowandgrey.com so we can help!

 

When will I be charged for me pre-ordered or backordered item?

We'll bill you for your full order amount, including any pre-order or backordered items, when you place your order.

I just placed an order! Can I change, cancel, or add to my order?

We try to process our orders as soon as we receive them. Therefore, changes and cancellations are not always possible. Please send us an email at orders@harlowandgrey.com and we will try our best to accommodate your request.

We love the styled photos. How do we achieve the same look for our party?

All the items in each of our collections work together to liven up any space. To make things even more interesting, try pulling in sweets and greenery that coordinate with the decor! (Don't go for matchy matchy!) For our Goddess Collection, Pretty Please Bakeshop used our Blush Whirlwind Table Cover and Splash Cocktail Napkins as inspiration for the amazing cake you see in the photos. Layers of blush and grey hues. Splashes of metallic gold. For our Modern Camp Collection, Sugar Mamas created the adorable hand-doodled star cookies. Cherries Flowers used a neutral palette of white blooms and green foliage to enhance our tablescapes. You can never go wrong with eucalyptus!! They go with everything! For more styling tips, visit our Style Guide!

We would love to use Harlow & Grey for an event or photoshoot. Do you offer discount or samples?

We would love to be part of your project! Send us an email with more details at hello@harlowandgrey.com and we will see how we can support you!

Do you offer brand partnerships and sponsorship opportunities?

Yes! We’re open to all sorts of ideas and collaborations. If you think we’re the right fit, please don’t hesitate to email us at hello@harlowandgrey.com.

Where are your products made?

Our products are designed in San Francisco, California and manufactured in Ningbo, China. All of our paper tableware products are lab-tested and FDA approved. If you have any questions or concerns, please don’t hesitate to email us at hello@harlowandgrey.com.